Terms and Conditions

Top Grade Test Prep LLC
Last Updated: 30 June 2026

 

These Terms and Conditions (“Terms”) govern your access to and use of the website, courses, materials, and services provided by Top Grade Test Prep LLC (“Company,” “we,” “us,” or “our”). By purchasing a course, creating an account, or otherwise using our website, you (“Customer,” “Student,” “Parent,” or “you”) agree to be bound by these Terms. If you do not agree, please do not purchase or use our services.

These Terms apply to all courses offered by Top Grade Test Prep LLC, including but not limited to test preparation for the TACHS Exam, the SHSAT, and any other current or future exams, tests, or licensing assessments we offer preparation for.

 

1. Eligibility and Account Registration

1.1 Our courses are designed to help students and individuals prepare for a variety of exams and tests, and purchases may be made by the student, an adult learner, or a parent or legal guardian on behalf of a student.

1.2 If you are under 18 years of age, a parent or legal guardian must purchase the course and agree to these Terms on your behalf.

1.3 You agree to provide accurate, current, and complete information when creating an account or making a purchase, and to keep this information up to date.

1.4 You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activity that occurs under your account.

 

2. Course Enrollment and Access

2.1 Upon successful payment, you will receive access to the applicable course materials for the duration specified at the time of purchase (the “Access Period”).

2.2 Course access is granted for personal, individual use only. Sharing login credentials, course materials, or access links with individuals who have not purchased the course is strictly prohibited.

2.3 We reserve the right to suspend or terminate access to any account found to be in violation of these Terms, including unauthorized sharing or distribution of course content.

2.4 Course content, schedules, instructors, and formats may be updated or modified from time to time to improve the quality of instruction. We will make reasonable efforts to notify enrolled students of any material changes.

 

3. Payments and Pricing

3.1 All prices are listed in U.S. Dollars (USD) unless otherwise stated and are subject to change without notice. The price you pay at checkout is the price that applies to your enrollment.

3.2 Payment is due in full at the time of enrollment unless a payment plan is explicitly offered and selected at checkout.

3.3 If you select a payment plan, you authorize us to charge the agreed-upon installments to your provided payment method on the scheduled dates. By selecting a payment plan, you agree to make all scheduled payments in full. If any payment is missed, declined, or not received by its due date, you will have 72 hours to rectify the payment. If the payment is not rectified within that 72-hour period, your access to the course will be suspended or terminated, and you will not be entitled to a refund of any amounts already paid. Restoring access after a missed payment may require payment of all outstanding amounts in full.

3.4 We use third-party payment processors to handle transactions. We do not store your full payment card information on our servers.

 

4. Refund Policy

4.1 We want our students to feel confident in their enrollment. Refund requests will be handled according to the policy below, unless a different policy is specified for a particular course at the time of purchase.

4.2 Refund Window: Customers may request a full refund within 14 days of the original purchase date, provided that less than 20% of the course content has been accessed and the customer has not downloaded any included materials (e.g., the prep journal or workbook PDFs).

4.3 Non-Refundable Items: One-on-one coaching, printed materials, and practice exam fees that have already been scheduled, used, or shipped are non-refundable once the service has been rendered or the materials have been delivered.

4.4 How to Request a Refund: Refund requests must be submitted in writing to [Insert Contact Email]. Approved refunds will be issued to the original payment method within [Insert Number] business days.

4.5 We reserve the right to deny refund requests that we reasonably determine to be made in bad faith, including repeated enrollment and refund requests intended to gain extended access to course materials without payment.

 

5. Intellectual Property

5.1 All course materials, including but not limited to video lessons, practice tests, worksheets, study guides, presentations, and written content, are the exclusive property of Top Grade Test Prep LLC and are protected by copyright and other intellectual property laws.

5.2 You are granted a limited, non-exclusive, non-transferable license to access and use course materials for your own personal, educational use during your Access Period.

5.3 You may not copy, reproduce, distribute, publicly display, resell, or create derivative works from any course materials without our prior written consent.

5.4 Any unauthorized use of our intellectual property may result in immediate termination of access without refund, and we reserve the right to pursue all available legal remedies.

 

6. Student Conduct

6.1 Students and parents agree to use our courses and any associated communication platforms (such as discussion forums or messaging tools) respectfully and appropriately.

6.2 We reserve the right to suspend or terminate account access for conduct that is disruptive, abusive, harassing, or otherwise inappropriate, without obligation to issue a refund.

 

7. Course Content and No Guarantee of Results

7.1 Course content, including video scripts and written materials, is developed and written by our experienced education team. Some videos may be presented using AI-generated avatars or AI video tools, though the underlying scripts, lessons, and educational content are created by our team. Artificial intelligence (AI) tools may also be used to assist in the creation of certain supplementary materials, such as practice questions or explanations. All AI-assisted or AI-presented content is reviewed as part of our course development process, and the educational judgment behind our courses remains the responsibility of our team.

7.2 Top Grade Test Prep LLC provides test preparation instruction, strategies, and practice materials designed to help students and individuals improve their performance on a variety of exams and tests, including but not limited to the TACHS, the SHSAT, and licensing exams such as driver’s license tests.

7.3 We do not guarantee any specific test score, percentile ranking, admission outcome, licensing result, or acceptance to any particular school, program, or certification. Exam results depend on numerous factors outside our control, including individual student effort, preparation time, and exam-day performance.

7.4 Any testimonials, sample score improvements, or success stories referenced on our website or in our marketing materials reflect individual experiences and are not a guarantee of similar results for every student.

 

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Top Grade Test Prep LLC, its owners, employees, instructors, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our courses or website, including but not limited to lost opportunities, missed admissions deadlines, or exam outcomes.

8.2 Our total liability to you for any claim arising from your purchase of a course shall not exceed the amount you paid for that specific course.

8.3 Our website and course platforms are provided on an “as is” and “as available” basis. We do not guarantee that our website or course platforms will be uninterrupted, error-free, or fully secure at all times.

 

9. Privacy and Data Collection

9.1 Information We Collect. When you create an account, purchase a course, or otherwise use our website, we may collect personal information such as your name, email address, phone number, billing address, payment information, and, where applicable, information about a student on whose behalf you are purchasing a course (such as name, age, or grade level). We may also automatically collect technical information such as your IP address, browser type, device information, and how you interact with our website and course platforms (for example, through cookies or similar tracking technologies).

9.2 How We Use Your Information. We use the information we collect to create and manage your account, process payments, deliver course content, communicate with you about your enrollment, provide customer support, improve our website and courses, and, where you have not opted out, send marketing communications about our courses and services.

9.3 Sharing of Information. We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, course hosting platforms, and email or marketing tools, solely for the purpose of providing our services to you. We may also disclose information if required to do so by law or to protect our rights, property, or safety, or that of others.

9.4 Cookies and Tracking. Our website may use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use our site. You can usually adjust your browser settings to refuse cookies, though this may affect certain website features.

9.5 Data Security. We take reasonable steps to protect your personal information using appropriate technical and organizational measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9.6 Children’s Information. Because many of our courses are purchased by parents or guardians on behalf of a student, any information we collect about a minor is provided to us by the purchasing parent or guardian, who is responsible for ensuring such information is shared appropriately.

9.7 Your Choices. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. You may also contact us to request access to, correction of, or deletion of your personal information, subject to any records we are required to retain for legal, accounting, or business purposes.

9.8 Data Retention. We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9.9 Consent. By enrolling in a course or otherwise using our website, you consent to the collection and use of your information as described in this section.

 

10. Third-Party Links and Tools

10.1 Our website or course platforms may contain links to third-party websites, tools, or resources (such as practice testing platforms or scheduling tools) that are not owned or controlled by Top Grade Test Prep LLC.

10.2 We are not responsible for the content, accuracy, or practices of any third-party sites or services, and your use of them is subject to their own terms and policies.

 

11. Modifications to These Terms

11.1 We may update these Terms from time to time to reflect changes in our courses, services, or legal requirements. The “Last Updated” date at the top of this page will reflect the most recent revision.

11.2 Continued use of our website or courses following any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

 

12. Governing Law

12.1 These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

12.2 Any disputes arising under or related to these Terms shall be resolved in the state or federal courts located in Westchester County, New York, and you consent to the personal jurisdiction of such courts.

 

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Top Grade Test Prep LLC

Email: [email protected]

Address: 418 Broadway Ste N, Albany, New York, 12207, United States

 

By completing a course purchase, creating an account, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.